Shipping Policy

Shipping Rates

At FlameSpade, we work alongside trusted carriers like UPS, Fedex, DHL, USPS & many more to provide tracked shipping on all of our orders worldwide.

Our shipping times are as follows:

USA — 
Standard (3-8 business days)
Expedited (2-4 business days)

Canada, UK, Australia — 
Standard Rate (7-15 business days)

Europe — 
Standard Rate (9-18 business days)

Rest of the World — 
Standard Rate (12-24 business days)

We always do our best to deliver your product as quickly and efficiently as possible. All products are typically packed, and shipped within 1-3 days.

For international orders, we are not responsible for import duties and customs fees.

 

Order Tracking

As soon as your order has been shipped, you will receive an email with all of the tracking information.

All USA orders are shipped from our warehouse in South Carolina, while our international orders are shipped directly from our warehouse in Shenzhen, China.

In some cases there may be a delay between the shipping label being created, and your order's tracking being updated. For international orders, your parcel will often begin receiving more frequent tracking updates when it has arrived in your country with your local courier.

In the meantime you will be able to track your order on our website here.

 

Unexpected Delays

Shipping times are estimates, not guarantees. In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control.

FlameSpade is not responsible for any delays in delivery caused by an incorrect shipping address (the shipping address the customer enters at the time of purchase is the address we will ship the package to).

If your order has been marked as delivered, but you have still not received it, we kindly ask that you wait an additional 3 business days for the courier to deliver your package before contacting us.

If your order has not been marked as delivered within 10 days after the estimated delivery date, we will be happy to issue a full refund on your order, or send a free replacement.

 

Shipping Protection

By removing Shipping Protection from your order, FlameSpade is not responsible if your order is lost, stolen, or if your order has been delivered but you haven’t received it, in these cases, the customer should contact the corresponding courier company.

Having Shipping Protection on your order ensures that your order is covered with a full refund or free replacement in the event of any loss, damage, or theft to your package, for all orders worldwide.

If your order is marked as delivered but you have not received it, please notify us within 7 days of the delivery date. Claims submitted more than 7 days after the order is marked as delivered cannot be accepted, and we are not responsible for lost or missing packages reported after this period.

If you have any questions or concerns regarding the delivery of your order, please don't hesitate to contact us.