FAQ
Got a question? We’ve covered the most common ones about our lighters, returns, and shipping so you can get answers fast.
If you have a question that isn't answered here, feel free to contact us.
Lighters
For step-by-step instructions and video tutorials, please visit our Lighter Instructions here.
Unfortunately, due to shipping regulations we are unable to ship our lighters with fuel.
You can buy butane or lighter fluid (depending on the lighter), at your local hardware/camping store, or a local online retailer.
You can get them right here!
We recommend our Premium Lighter Flints and Wired Lighter Wicks as they're specifically designed to work universally with all of our lighters.
Yes! All of our lighters come in boxes, making them perfect for gifting.
Please be aware the ambient lighting/flashlights on certain lighters (Cyber Lighter, Jet Lighter v2, Fire Extinguisher Lighter, etc.) will eventually run out and is unfeasible to replace.
However, this lighting has no effect on the lighters performance, and you'll still have a fully functional lighter when the ambient lighting/flashlight runs out!
Unfortunately not, the colored flames have a limited lifespan.
But don't worry, when the color runs out you'll still have a fully functional lighter with a blue flame!
Currently, our only lighter with a replaceable flame color is the Sith Torch.
Please read the Liability and Safety Information to ensure safe use of our lighters before making a purchase.
Returns
Please follow the troubleshooting guide in our Lighter Instructions here.
Still not working? Please contact us, and if your lighter is faulty, we'll be happy to send you a free replacement.
If your lighter arrived broken or damaged, please send us a picture at support@flamespade.com, and we'll be happy to send you a free replacement!
Please contact us to initiate a return and we'll send you a prepaid return label.
Once we've received your return, we'll issue a full refund back to your original payment method.
If for any reason you're not satisfied with the lighter you received, we have a 30-day full money-back guarantee on all orders.
You're able to cancel your order, as long as it hasn't been shipped yet.
To cancel your order, please contact us.
Shipping
We ship worldwide! If your country is available for selection at checkout, then we offer shipping to your location.
In the unlikely circumstance that your order is rejected at customs, we will be happy to issue a full refund.
Yes, we provide tracking on all orders worldwide.
If you lost your tracking number, please contact us and we will send it to you!
Our standard shipping times are as follows:
USA, Canada, UK, Australia —
Standard Tracked Shipping (7-15 business days)
Europe —
Standard Tracked Shipping (9-18 business days)
Rest of the World —
Standard Tracked Shipping (12-24 business days)
You will be given an estimated delivery date and a tracking number as soon as your order has been shipped.
We always do our best to ship your order as quickly and efficiently as possible.
All orders are typically shipped out within 24 hours of placing your order.
Shipping rates are calculated at checkout.
Plus, enjoy free shipping worldwide on all orders over $50 USD!