Due to recent high volume, please allow up to 48 hours for a reply.

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For quicker answers, please first go through the following before contacting us:

- Lighter troubleshooting: please check our Lighter Instructions.

- Information on your package's arrival: visit the tracking link sent to your email.

- Other inquiries: open the chat in the bottom right corner of the website for quick answers.

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If your question cannot be answered with the above bullet points, please fill out the form below and we'll do our best to get back to you as soon as we can.