Had to remove the case and fix the valve
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Product Reviews
Customer Reviews
Overall rating: 3.4 / 5 from 15 reviews.
Lighter came not working, neither the flame or charging
Armani R. 1/5 Verified
Store owner replied: Hi Armani, thank you for bringing this to our attention, and we apologize that your Jet Lighter v2 is having some troubles. Usually issues like this can be resolved with some quick troubleshooting. We've reached out to you over email to help you out!
Love it
Andrew C. 5/5 Verified
Store owner replied: Hi Andrew, thanks for your review. We’re so happy to hear you love your Jack Lighter! Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!
That jet flame is incredibly weak, and I didn’t realize it used the vastly outdated micro usb cable. Most products use usb-C nowadays
Joseph F. 1/5 Verified
Store owner replied: Hi Joseph, thanks for your review. We’re sorry to hear the jet flame felt weak. Please keep in mind that the flame size can be adjusted with the included flame adjuster! If you're having any troubles adjusting the flame size, please check out the Lighter Instructions on our website, or email us and we'll be more than happy to help! We also appreciate your feedback about the micro-USB cable, and it's definitely something we'll keep in mind for future lighter releases. If you're unhappy with the lighter, we'd be more than happy to set you up with a free return, or exchange for a different lighter!
It sound like gas is leaking every time I use it which my other lighters don’t do so it kinda worries me but overall it’s very easy to use and looks great.
Jimmy C. 4/5
Store owner replied: Hi Jimmy, thanks for your review. It's normal to hear the butane being released from the lighter while it's in use, but if the butane is still being released after the ignition is turned off, this likely means the flame is adjusted too high and the lighter is releasing too much butane. To fix this, you can turn the butane valve on the bottom of the lighter clockwise 30 degrees at a time. If you're having any troubles, please feel free to reach out and we'll be happy to help. Otherwise, we hope you enjoy your Jet Lighter v2, and we look forward to serving you again in the future!
Amazing Support. My lighter died on me I reached out to the support response was quick and they sent me a new lighter. LOVED IT!!!! Thank you
Masroor S. 5/5 Verified
Store owner replied: Hi Masroor, thanks for your great review. Our apologies for the issue with your first Jet Lighter, and we really appreciate your kind words about our support team! We're so happy to hear you love your new lighter! Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!
Good
Nathan K. 4/5 Verified
Store owner replied: Hi Nathan, thanks for your review. We’re so happy to hear you love your Jet Lighter v2! Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!
Better than expected
Robert B. 5/5 Verified
Store owner replied: Hi Robert, thanks for your review. We’re so happy to hear the Jet Lighter v2 is even better than you were expecting! Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!
my lighter has a faulty valve and all of the gas is slowly leaking out when i try to create a support ticket about it they litteraly wont let me past the captcha check because they have shitty ai images of fish on a road and think they belong on the land. there is zero way to contact them
Maxwell M. 1/5
Store owner replied: Hi Maxwell, thanks for bringing this to our attention. We sorry to hear about the troubles with your Triple Jet Lighter and with the Captcha on our contact us page. Please note you're more than welcome to reply to any of your order notification emails, or email us directly at support@flamespade.com as stated in the footer of all of our emails. We've reached out to you over email to help you out, and are currently awaiting your reply. Please feel free to follow up at your earliest convenience.
Jsns
Kadine R. 3/5 Verified
Store owner replied: Hi Kadine, thanks for your review, and we're so sorry if you had a negative experience in any way. We value your feedback and want to address any concerns or issues you may have encountered. We've reached out to you over email to learn more about the specific problem you faced so that we can better understand the situation. Your satisfaction is our top priority, and we are committed to resolving any issues you've encountered.
Great product works as advertised
Fares S. 5/5 Verified
Store owner replied: Hi Fares, thank you for your feedback! We’re glad to hear your Jet Lighter v2 is working just as advertised. We appreciate your support and look forward to serving you again in the future!
Nice well made lighter. Love the handy torch.
Ramsay G. 5/5 Verified
Store owner replied: Hi Ramsay, thank you for your review! We’re happy to hear you’re enjoying the build quality and convenience of your Jet Lighter v2. Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!
everything you need
Luca H. 5/5 Verified
Store owner replied: Hi Luca, thanks for your great review. We're so happy to hear you're finding the Jet Lighter v2 to be everything you need in a lighter! Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!
2/5 With in the first week it began to leak and the butane now leaks from the lighter, it caused a nasty burn, I wouldn’t recommend as it’s very fragile and even in my pocket with keys and a phone for the past week it had become both very scratched up and the hinge no longer closes fully. 9 days I’ve had it! And I would recommend it for the price!
Tate P. 2/5
Store owner replied: Hi Tate, it just came to our attention that we never replied to your review. We're so sorry to hear that your Jet Lighter v2 has caused a nasty burn, and is having troubles igniting due to a leak. We understand how important first impressions can be, and we know your first impression of our products was far from what we strive to provide. We care about our customers, and always do our best to ensure they're taken care of, and satisfied. Checking your support ticket, it looks like we were able to get you setup with a free replacement lighter. We hope you're enjoying your replacement Jet Lighter v2, and feel free to reach out if you ever need anything!
Due to it having a torch and also being connected to the same button, if you accidentally drop it, it can cause the spring to come out of the pressure plate system, and once it's out of there good luck at trying to get it back in, I tried numerous times but I just gave up and threw it out, because why would I want to charge a torch when my phone has a torch on it, and for anyone reading this I'm not talking about a torch flame, I'm Australian so a torch is a 🔦
Gabriel B. 2/5
Store owner replied: Thanks for your honest review. We're so sorry to hear about the issue with the button on your Jet Lighter v2. We appreciate your feedback, and we've reached out to you over email to set you up with a full refund or a free replacement.
